REFUND POLICY

Policy Introduction

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and time limits for all orders placed on our official website. This policy applies to all global customers who purchase our full range of products, including PC and host wireless elite controllers, mobile stretch game controllers, retro wired controllers, professional fighting esports equipment, and supporting gaming peripheral accessories. All refund services are implemented based on unified global service standards to ensure fair, transparent and consistent rights protection for every user worldwide. By placing orders and using our services, you agree to abide by all the terms of this Refund Policy.

General Refund Rules & Eligibility

We provide a customer-friendly and standardized after-sales refund guarantee for all purchased products. All items sold on our official website are eligible for return and refund applications within 60 days from the date the customer receives the goods. To ensure the validity of the refund application, the returned products must be intact, free from man-made damage, severe wear, private modification or improper use damage, and consistent with the original product conditions and packaging standards.
Eligible refund scenarios include but are not limited to: product quality defects, functional failures that affect normal use, product description inconsistency, and non-human damage problems occurring within the valid return and refund period. All successfully verified eligible applications will enjoy official refund services in strict accordance with the processing cycle specified in this policy.

Refund Processing Cycle

We implement a unified global refund processing time standard. After we receive, inspect and verify your returned products and confirm that they fully comply with the return and refund conditions, our official team will complete the review, confirmation and full refund settlement within 5 to 10 working days. All refund progress will be reviewed and processed in order, and no unreasonable delay will be generated for valid applications.
The final arrival time of the refund may be slightly affected by the processing cycle of the third-party payment platform, and the official settlement time of our platform shall prevail. We will strictly follow the standardized process to promote the completion of refund settlement and fully protect the legitimate rights and interests of customers.

Unified Refund Currency & Fee Standard

All order transactions and refund settlements on our website adopt a unified standard currency of USD (United States Dollar). All eligible refunds will be settled in USD uniformly to ensure consistent and transparent settlement standards for global users.
Our official website provides free global shipping for all products. For valid return and refund orders in line with official policy standards, no additional service fees, handling fees or hidden fees will be deducted during the refund process. Customers only need to complete the return delivery in accordance with the official process, and we will return the full order payment amount as agreed.

Ineligible Refund Situations

To standardize the refund management mechanism and ensure the legitimate operation rights and interests of both parties, we will not accept refund applications under the following circumstances: refund applications exceeding the 60-day valid return and refund period; product damage, failure or deformation caused by human improper operation, drop, extrusion and private disassembly; products that have been artificially modified, repaired or used beyond normal trial scope; loss of original product accessories, packaging and complete accessories without official quality problems; and invalid refund applications that do not conform to official policy regulations.

Order Cancellation & Pre-Delivery Refund

For orders that have been successfully paid but not yet shipped, customers can apply for order cancellation and full refund through official channels. Our orders are normally shipped within 1 to 3 working days after payment confirmation. Once the goods have been arranged for shipment and entered the logistics distribution process, the order cannot be cancelled at will, and customers need to follow the after-sales return and refund process after receiving the goods.

Refund Application Process

Customers who need to apply for a return and refund shall initiate an application through the official customer service channel. All consultation and application entrances are available on our website’s Contact Us page, where you can find official contact methods and dedicated service email. Our professional after-sales team will guide customers to complete return submission, information verification, product return and other series of operations, and follow up the whole process of refund processing to ensure efficient and standardized service.

Policy Update & Explanation

We reserve the right to update and optimize this Refund Policy according to service upgrade and global industry standard adjustments. The latest policy terms will be published on the official website and take effect immediately. Continued use of our website and purchase services after the policy update means that you accept and recognize the latest revised refund rules.

Contact Support

If you have any questions about refund eligibility, processing progress, policy terms and other related issues, please contact our official customer service team through the Contact Us page of the website. We will provide professional, efficient and targeted reply and processing services for all your refund-related inquiries.